Terms & Conditions

Taxi & Private Hire Services

Flughafentaxi Wien 24 provides services based on the following Terms & Conditions, the service descriptions, and the applicable price lists. Deviating terms and conditions do not apply, even if Flughafentaxi Wien 24 does not expressly object to them.

Any deviations from these conditions require explicit written approval from Flughafentaxi Wien 24. A contract is only concluded once it has been confirmed by Flughafentaxi Wien 24.

1. Prices

The prices include the statutory value-added tax at the applicable legal rate. The prices valid on the day of the booking confirmation apply. Flat rates not listed in the price list must be agreed upon in writing and are valid only for the agreed travel date and rental period.

Any additional time or distance will be charged according to the current price list. The fare includes passenger transport with normal luggage; the transport of bulky items requires a separate agreement.

2. Scope of Services

The scope of services is determined exclusively by the written order confirmation from Flughafentaxi Wien 24 or, alternatively, by the written offer from Flughafentaxi Wien 24. Transportation is carried out in accordance with the provisions of the StVO and the PBefG. Passengers must follow the instructions of Flughafentaxi Wien 24 or the chauffeur.

If passengers act against instructions or pose a risk under the StVO or to road safety by distracting the chauffeur, Flughafentaxi Wien 24 is entitled to exclude them from transportation. In such cases, Flughafentaxi Wien 24 will charge the full fare, including the fixed price or kilometer rate and all additional services.

3. Airport Pickup (Airport Transfer)

Any change to the agreed pickup time, regardless of the reason, must be communicated to Flughafentaxi Wien 24 immediately. Damages resulting from delayed notification shall be borne by the customer.

4. Customer Obligations and Liability

The customer must immediately inform Flughafentaxi Wien 24 of any changes to their name, (billing) address, legal form, or bank details. The customer is also required to provide all necessary information regarding passengers, time, and place of service.

If the customer fails to provide timely notification, they are liable for damages that could have been avoided with proper notice. The customer agrees, also on behalf of the passengers, not to misuse the services of Flughafentaxi Wien 24, in particular:

• not to disrupt or hinder the performance of the service
• not to cause any damage
• not to violate criminal laws
• to strictly comply with the no-smoking policy inside the vehicle
• not to refuse payment of the fare

If the customer violates these obligations, Flughafentaxi Wien 24 is entitled to take all necessary measures to prevent misuse. In cases of culpable breach, the customer is liable for damages.

5. Cancellations and Withdrawal

Cancellations are only valid if made in writing or, in the case of verbal cancellations, confirmed in writing by Flughafentaxi Wien 24. Cancellations made up to 24 hours before the scheduled start of the trip are free of charge. For cancellations, Flughafentaxi Wien 24 charges a percentage of the base fare as compensation. This percentage is:

• 50% for cancellations up to 12 hours before the trip
• 80% for cancellations up to 3 hours before the scheduled start of service
• 100% for later cancellations or no-shows

6. Liability of Flughafentaxi Wien 24

Flughafentaxi Wien 24 is not liable to the customer for damages, except in cases involving injury to life, body, or health, where statutory regulations apply. All vehicles are covered by liability insurance in accordance with the applicable insurance conditions.

The customer is responsible for arranging any additional insurance. Flughafentaxi Wien 24 is not liable for missed appointments or resulting financial losses. This includes delays caused by:

• traffic conditions or road closures
• vehicle breakdowns or accidents
• severe weather
• illness, etc.

Flughafentaxi Wien 24 assumes no liability for damages resulting from incorrect information provided by the customer.

7. Applicable Law and Jurisdiction

All legal relations between Flughafentaxi Wien 24 and the customer are governed exclusively by Austrian law. The place of jurisdiction and performance is Vienna.